Track 1: Core/Legacy Networks

The Internet is Slow! Effectively Finding the Root Cause of Poor QoE


August 16, 2018 8:00 AM - 9:00 AM

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Dustin Curtis

BICSI – 1 CEC

With customer demand for fast, reliable, and low-cost Internet service, ISPs are under intense pressure to keep their networks running flawlessly.  When subscriber’s can’t access their usual content, network engineers need to work quickly to determine if the root cause lies within the ISP’s network or the home network.  By using readily-available tools, and a methodical approach, the cause can be pinpointed and resolved quickly.  By using these same tools, network staff can also begin to proactively look for issues in the network before any trouble tickets are generated.

Attendees will gain an understanding of the tools and techniques that can be used to progress your network team from being reactive to being proactive, with the ultimate goal of improving subscriber quality-of-experience.