Track 3: Home Networks/Video & Entertainment/IoT/M2M

Using Data to Improve Productivity and Efficiencies for Telecommunications Technicians


September 14, 2017 8:00 AM - 9:00 AM

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Alex Rawitz

BICSI – 1 CEC, ETA – 1 CEC

Today the work of telecommunications technicians has never been more demanding. Fewer technicians cover more sites while new technologies demand broader expertise. A world more dependent on IoT means that for “universal technicians” the pressure to reduce or eliminate downtime is even greater. For technicians and managers who are feeling the strain of all these demands, data and analytics are here to help. Any technology that can remotely gather and report diagnostic information in real time on site elements can save technicians site visits and allow them to optimize their routines.

All remote technology has two core pieces: data and analytics, and alarming and alerts. The data gathered – whether from batteries, HVAC, networking equipment or any IoT device – needs to be high quality and provide enough value about the operation of the equipment for technicians to be more efficient. Capitalizing on big data also requires robust analytics that can identify patterns of operation and failure.

With new monitoring being deployed and algorithms hunting for issues based on the data gathered, companies may experience more alarms than before. This is a good thing; companies will be able to do more to improve uptime and operational efficiency – if they handle the alarms and alerts properly. For some carriers this will require NOC integration, while others will opt for other forms such as email or smart phone integration. All of this reporting will allow real time delivery and essential information at the fingertips of technicians, allowing prioritization of work, maintenance and improvement of site uptime.