Vice President Technical Care – Customer Advocacy & Service, AT&T
Claudia Coleman is Vice President of Technical Care and is responsible for providing technical support for more than 20 million wireline and IP-based customers. In addition, her team owns Back Office Support, Consumer Product Experience and Enterprise Messaging.
Prior to this role, she served as Assistant Vice President of National Consumer Dispatch, where she led a team that drove the strategy and oversaw the execution of IP and Satellite dispatch theory.
Claudia has over 20 years of business acumen in developing business strategy, supporting goals, driving KPIs and leading large teams. A true Service Designer at heart, she has proven her ability to combine creative and usability viewpoints to implement strategic initiatives and projects resulting in top customer experiences and strong business results. She is inspired by opportunities to lead and collaborate with teams that have a transformational mindset and are passionate about their impact.
In addition to her AT&T responsibility, and #1 job as WIFE & MOM, Claudia is active in her community, committed to supporting STEAM initiatives for underserved students. Claudia earned her BSBA from the University of Missouri and her MBA from the University of Dallas.